01 — SCOPE AND CONTROLLER
Who this policy
applies to.
This Privacy Policy applies to visitors to mgomachinehub.com, prospective and existing customers, supplier and service-partner contacts, and other people who communicate with us in connection with our machinery, production-line engineering and after-sales services.
The data controller is Qufu Hongtai Technology Development Co., Ltd., which operates this website under the MGO Machine Hub name. In this Policy, “we”, “us” and “our” refer to that company.
02 — INFORMATION WE COLLECT
Information connected
to your project.
Information you provide
- Contact and company details: name, business email, company, telephone or WhatsApp number, country or region, job role and preferred contact method.
- Inquiry and project details: required machinery or project type, board type, product dimensions, production capacity, available raw materials, formula status, automation requirements, voltage, factory area and target schedule.
- Technical materials: factory layouts, drawings, product photographs, samples, specifications, test information and other files you choose to send us.
- Commercial and service records: quotations, order and contract information, delivery destination, installation records, commissioning notes, training records, warranty requests and after-sales communications.
- Communications: messages sent through our website, email, telephone, WhatsApp or other business channels.
Information collected automatically
When you use the website, our systems and approved service providers may collect IP address, approximate location, browser and device type, operating system, referring page, pages viewed, interaction events, date and time, cookie identifiers and diagnostic or security logs.
Information from other sources
We may receive business contact information from your employer, authorised colleagues, distributors, trade-show contacts, logistics or installation partners, and publicly available business sources where permitted by law.
03 — HOW WE USE INFORMATION
Why we process
personal information.
| Purpose | Typical legal basis where applicable |
|---|---|
| Respond to inquiries, assess project feasibility and recommend machinery or production-line configurations. | Steps requested before entering a contract; legitimate interests. |
| Prepare quotations, technical proposals, layouts, contracts and project documentation. | Contract and pre-contract steps; legitimate interests. |
| Manufacture, deliver, install, commission and support equipment. | Performance of a contract; legal obligations. |
| Provide training, warranty service, diagnostics, spare parts and after-sales support. | Performance of a contract; legitimate interests. |
| Operate, secure, troubleshoot and improve the website and our services. | Legitimate interests; legal obligations. |
| Measure website performance, inquiry conversions and marketing effectiveness. | Consent where required; otherwise legitimate interests. |
| Send relevant B2B product or service communications. | Consent where required; legitimate interests, subject to your right to object. |
| Protect legal rights, prevent fraud and comply with tax, accounting, export-control or other legal requirements. | Legal obligations; legitimate interests. |
We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
06 — INTERNATIONAL TRANSFERS
International B2B
operations.
We are based in China and serve customers internationally. Personal information may therefore be accessed, stored or processed in China and in countries where our hosting, communications, analytics, logistics, installation or other service providers operate. Privacy laws in those locations may differ from those in your country.
Where required, we use recognised safeguards for international transfers, such as contractual protections, adequacy mechanisms, consent or other lawful transfer grounds. You may contact us for more information about safeguards relevant to your information.
07 — RETENTION AND SECURITY
How long information
is kept and protected.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- general inquiries: normally up to three years after the last substantive contact;
- quotations, contracts, project, warranty and transaction records: for the project lifecycle and normally up to ten years where needed for legal, tax, accounting, warranty or dispute purposes;
- marketing contacts: until you opt out or the information is no longer useful or accurate;
- security and server logs: generally for shorter periods, unless needed to investigate an incident; and
- cookies and analytics data: according to the duration configured in the relevant tool or your cookie settings.
We apply reasonable administrative, technical and physical safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
08 — YOUR PRIVACY RIGHTS
Choices and rights
available to you.
Depending on your location and applicable law, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion or restriction of processing;
- object to processing based on legitimate interests or to direct marketing;
- withdraw consent at any time, without affecting earlier lawful processing;
- request data portability where applicable; and
- complain to the data-protection authority in your country.
To exercise a right, email [email protected]. We may request information needed to verify your identity and authority. Rights may be limited where an exemption applies or retention is legally required.
09 — OTHER PROVISIONS
Children, external links
and policy updates.
Children’s privacy
Our website is a business-to-business service and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.
Third-party websites and services
Our website may link to external websites, social networks, video platforms, messaging services or other third parties. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
Changes to this Policy
We may update this Policy to reflect changes in our services, technology, providers or legal requirements. The revised version becomes effective when posted on this page, and the “Last updated” date will be changed.
10 — CONTACT US